FAQs

FAQs

What are the participating products in the Telfast Cash Back promotion?

You can claim a Cash Back on Telfast 180mg 50s, 70s, 80s or 100s purchased between 12/6/2025 and 31/12/2025.

 

How much Cash Back will I receive?

Telfast 180mg 50s = $5 Cash Back

Telfast 180mg 70s = $7 Cash Back

Telfast 180mg 80s = $7 Cash Back

Telfast 180mg 100s = $7 Cash Back

 

When can I make a claim?

Claims can be made at https://www.telfast.com/en-au/cashback 

Cash Back claims must be made by 7/1/2026.

 

How many times can I claim a Cash Back? 

There is a limit of 1 Cash Back claim per household in the promotion. 

 

Can I submit a claim by post?

No, all claims must be submitted online at https://www.telfast.com/en-au/cashback 

 

What Proof of Purchase do I need to provide?

You must provide an itemised purchase receipt. The receipt must clearly show the participating product purchased, the store where the product was purchased and the date and time the purchase was made.

 

How will I receive my money back?

Online Claims can nominate to receive the Cash Back to be paid into an Australian bank account, a PayPal account or sent in the form of a Digital Mastercard.

 

How long will it take to receive my money back?

Once you have submitted your claim it will be validated within 3 business days. Once validated please allow up to 10 business days for payment to be processed.

 

Where can I find the terms and conditions?

You can find the terms and conditions here.

 

I didn’t receive an email confirming my claim?

Please make sure you check your spam and junk email folders if you have not received an email in your inbox.  

 

I have more questions about my Mobile Mastercard and using the Vault app

Click here to learn more about the Vault app, and Mobile Mastercards, or contact [email protected] if you are having trouble using your Mobile Mastercard.