FREQUENTLY ASKED QUESTIONS

What are the participating products in the Telfast Cash Back promotion?

You can claim a Cash Back on Telfast 180mg 50s, 60s and 70s.

 

How much Cash Back will I receive?

Telfast 180mg 50s = $5 Cash Back
Telfast 180mg 60s = $6 Cash Back
Telfast 180mg 70s = $7 Cash Back

 

When can I make a claim?

Claims can be made at www.telfastcashback.com.au for products purchased between 15th July 2019 and 31st December 2019. All Claims must be received by 11:59PM ADST on 14th January 2020.

 

How many times can I claim a Cash Back?

There is a limit of 1 claim per household in the promotion.

 

Can I submit a claim by post?

Yes, if you are having trouble submitting a claim online you can send your proof of purchase to:

TELFAST CASH BACK
PO BOX 6323
FRENCHS FOREST
NSW 2086

With your receipt please include your name, postal address and contact number and we will send you a cash back cheque.

 

What Proof of Purchase do I need to provide?

You must provide an itemised purchase receipt. The receipt must clearly show the participating product purchased, the store where the product was purchased and the date and time the purchase was made.

 

How will I receive my money back?

Online Claims can nominate to receive the Cash Back to be paid into an Australian bank account, a PayPal account or sent in the form of a cheque. Mail claims will receive their Cash Back via return Cheque.

 

How long will it take to receive my money back?

Once you have submitted your claim please allow up to 21 days for validation and payment to be processed.

 

Where can I find the terms and conditions?

You can find the terms and conditions here.

 

I didn’t receive an email confirming my claim?

Please make sure you cheque your spam and junk email folders if you have not received an email in your inbox.

 

I have a problem with my Cash Back claim who should I contact?

You can call us on 1800 046 279 (Mon-Fri, between 9am-5pm, excluding public holidays) with any questions relating to the promotion or your cash back claim.

You can also Contact Us with any questions and a member of our team will respond within 48hrs.