FAQs

What are the participating products in the Telfast Cash Back promotion?

You can claim a Cash Back on Telfast 180mg 50s, 60s and 70s.

 

How much Cash Back will I receive?

Telfast 180mg 50s = $5 Cash Back

Telfast 180mg 60s = $6 Cash Back

Telfast 180mg 70s = $7 Cash Back

 

When can I make a claim?

Claims can be made at www.telfastcashback.com.au for products purchased between 26th June 2020 and 31st December 2020. All Claims must be received by 11:59PM AEDT on 7th January 2021.

 

How many times can I claim a Cash Back?

There is a limit of 1 claim per household in the promotion. 

 

Can I submit a claim by post?

Yes, if you are having trouble submitting a claim online you can send your proof of purchase to:


TELFAST CASH BACK 

PO BOX 6323 

FRENCHS FOREST

NSW 2086

 

With your receipt please include your name, postal address and contact number and we will send you a cash back cheque.

 

What Proof of Purchase do I need to provide?

You must provide an itemised purchase receipt. The receipt must clearly show the participating product purchased, the store where the product was purchased and the date and time the purchase was made.

 

How will I receive my money back?

Online Claims can nominate to receive the Cash Back to be paid into an Australian bank account, a PayPal account or sent in the form of a Digital Mastercard, or cheque, alternatively you may select to have your  Cash Back donated to ReForest Now. Mail claims will receive their Cash Back via return Cheque.

 

How long will it take to receive my money back?

Once you have submitted your claim it will be validated within 2 business days. Once validated please allow up to 10 business days for payment to be processed.

 

Where can I find the terms and conditions?

You can find the terms and conditions here.

 

I didn’t receive an email confirming my claim?

Please make sure you cheque your spam and junk email folders if you have not received an email in your inbox.  

 

How do I activate my Mobile Mastercard from Telfast?

  1. You'll receive an SMS from ‘Vault’ with an activation code.
  2. Click the link in the text message and you'll be directed to your device's app store to install the Vault Payments app. (Or if you’ve previously installed the Vault Payments app, click the link and go to step 4.)
  3. Click the option to install and then open the Vault Payments app.
  4. When prompted enter your mobile number and the activation code from the SMS.
  5. Read and accept the Vault Payments Terms & Conditions.
  6. You'll then see your Telfast Mobile Mastercard in the app, and you're ready to add it to your device wallet for in-store or online purchases

 

How do I add my Mobile Mastercard to my device wallet?

First, enter your activation code to access your Mastercard in the Vault Payments app. Then you can press "Add card to wallet" in the app to add to Apple Pay, Google Pay or Samsung Pay. If your phone is paired with an Apple Watch, you can choose to add your card to the wallet on your phone, the wallet on your watch, or both.

 

How do I use my Mobile Mastercard for in-store purchases?

Once you've added your card to your Apple Pay, Google Pay or Samsung Pay wallet, you can use your phone to "tap and go" at contactless point of sale terminals (look for the Contactless, Apple Pay, Google Pay or Samsung Pay logo).

 

How do I use my Mobile Mastercard for online purchases?

Your Telfast Mobile Mastercard is a digital Mastercard; you'll just need your card number, expiry date and CVC number. In the Vault Payments app, tap the card once to view your card number and expiry date. Tap twice to see the CVC number.

 

I can’t activate my card. What do I do now?

Please Contact Us and our team will investigate this for you, and come back to you within 2 business days.

 

I have more questions about my Mobile Mastercard and using the Vault app

Click here to learn more about the Vault app, and Mobile Mastercards, or contact if you are having trouble using your Mobile Mastercard.

 

I would like to donate my Cash Back to ReForest Now, when will this be processed?

All Cash Back claims that are donated to ReForest Now will be transferred at the conclusion of the promotion period.

 

I would like to learn more about ReForest Now. 

ReForest Now is an environmental NGO based in Byron Bay, Australia. They grow and plant trees in Australia to protect, conserve and regenerate forests. Want to know more? Click here.

 

I have a problem with my Cash Back claim who should I contact?

You can call us on 1800 046 279 (Mon-Fri, between 9am-5pm, excluding public holidays) with any questions relating to the promotion or your cash back claim.

 

You can also Contact Us with any questions and a member of our team will respond within 2 business days.